I can't say enough about my Catio as I keep expanding it and making it bigger and put in more bridges and platforms so my 2 cats can have a ball and they do as I have set it up thru a tunnel from my cat door so they can use it 24/7 and they do but good for me as they vent their energy and I know that they are safe at all times - in regards to customer service + delivery what can I say AAA service from the Team and I have purchased at least a dozen times and will continue to do so if required and it has always been done swiftly + smoothly - even 1 time I ordered another cushion online as my 2 monsters destroyed it playing ( as of course they hold a huge amount of spare parts in require ) but I accidentally ordered online the Indoor type and within minutes got a phone call to query my purchase as I have always brought outdoor only and they picked up my mistake - how's that for service ? I know there are cheaper options out there but you get what you pay for -hopefully this review and pics below will convince anybody on the fence when they are looking to buy an Outdoor Catio that they can expand at anytime for their precious love ones *****