We ship NATIONWIDE.
If your cart is saying we do not ship to your address it will be an address issue - please contact us and we can help you resolve it 😊
Our orders are dispatched by COURIER (Post Haste Couriers) or via CARRIER (Mainfreight).
CLICK & COLLECT is from our SHOP at 270 Mt. Heslington Road near Brightwater - during opening hours only.
Additional Charges : If you live on Waiheke Island, Great Barrier Island, Stewart Island or the Chatham Islands there will be additional courier charges that are added once we receive your order. More info below,
We do NOT ship overseas. Sorry!
Standard freight (on a two day ticket) is taking between 2 - 7 working days depending on location (Auckland and Wellington are the most problematic) with heavy volumes. Auckland is not helped by staffing issues (staff are off on 14 day isolation/waiting Covid tests) as well businesses closed or only open on certain days/hours which means freight has backed up. Plus all of NZ is heading into the festive season when there is usually a huge increase in freight volumes. Please be understanding we are doing our very best to get your orders delivered within a reasonable time frame.
Please note we cannot give you ETAs on deliveries at the moment.
Due to the ongoing changes in COVID alert levels it is now impossible to guarantee overnight delivery. Now, more so than ever, due to COVID (which has caused delays and increased freight volumes) we can no longer ensure your parcel will arrive the next working day. Please note there will be no refunds if you select this option. Our recommedation is not to opt for overnight delivery to the North Island until we are back to some sort of normality!
We will continue to do our very best to ensure your parcel gets to you as quickly as possible 😊
We wish to thank our customers for their ongoing support and understanding.
Post Haste Couriers is our preferred national courier for all smaller items. We find them reliable and they offer us a good, trackable service.
Your address might appear slightly different on your parcel address label than the one you popped in when ordering. This is because the Shipping Address API we use has access to NZ CoreLogic Address Data. CoreLogic Address Data is trusted by the NZ Emergency Services for being the most accurate and up to date physical address data in NZ. CoreLogic addresses are not estimated, they are verified and accurately geocoded. Please note if you have an RD address you will see NZ POST now has two versions of your address - please use the non-RD version. We cannot deliver to a P O BOX - it must be a physical address.
Our courier calls after lunch each weekdays - Monday to Friday. For orders received prior to 12 noon we will do our very best to dispatch same day. Any order received after 12 noon will most likely be dispatched the following day. We do our very best to fulfil orders as quickly as we can.
COST OF DELIVERY
Sending to a business address works out the best value. Residential deliveries require a residential ticket so the cost is a little more than business. If your address is rural then a rural ticket is required. This rural ticket adds more to the cost of delivery as the parcel needs to be handed over to the rural delivery driver. So, in a nutshell, to save on delivery get your order sent to a town or business delivery address if you wish to save $$$!
DELIVERY TIME FRAMES
Delivery is available weekdays only : Monday to Friday. South Island residential & business addresses are usually next day delivery but can take a a day or two longer. North Island residential & business addresses are sent on the Poste Haste standard inter island two-day delivery ticket but can take a day or two longer. Rural addresses will add an extra 24 to 48 hours onto your delivery time frame. extra day. If you would like a Saturday North Island residential delivery please ask. Post Haste and their Contractors do their best to deliver within the allocated time frames. We do not offer refunds on shipping if your parcel is not delivery within your expected delivery time frame. Unfortunately delays due to weather events and natural disasters are out of everyone's control and we cannot plan and compensate for these. We do not offer refunds on shipping if parcels are not delivered next day for Overnight Delivery. We do our very best and they do their best so please be understanding if your order has not arrived on time especially pre-Christmas and During COVID alert level changes. We are more than happy to offer a refund to the value of the difference between overnight delivery and standard delivery if the delay is due to a Post Haste human error.
Courier prices are based on all mainland addresses for both North and South Islands. If your address is on Waiheke Island, Chatham Islands, Great Barrier or Stewart Island we will notify you of the total additional charge/s when we receive and process your order.
Waiheke Island : The additional cost is $32 per parcel
Great Barrier : The additional charge is $44 per parcel.
A good alternative is to get your order sent to a family or friend's address in Auckland or maybe if you work in Auckland during the week to your work address?
Chatham Islands : An additional charge of $25 plus $5.00 per 1kg thereafter will be added on receipt of order.
Stewart Island : An additional manual charge of $8 per parcel will be applied on receipt of your order.
Please note these prices can change without notice.
Post Haste delivers Monday to Friday and should there be no-one at home the driver will leave a card or attempt a re-delivery. If you request a non-signature delivery or 'leave at door' or 'on back porch' or similar we cannot be responsible for these goods if you return home and they are no longer there. So please note if you request this option it is at your risk.
DOOR TO DOOR OR DEPOT COLLECTION
We deliver nationwide either to your door or to the nearest Mainfreight Depot for collection. All our timber poultry and animal housing is built to pre-assembled kitset specifications for more cost effective freighting.
List of Depots
ALREADY TO GO?
Once your order is ready to dispatch on Mainfreight we will notify you via email that it is on its way and let you know the Mainfreight Consignment Number. We also add your email contact to the Mainfreight tracking system so that you, as the customer, receive regular email alerts as to the status of your consignment: In Transit, At Delivery Depot, Out for Delivery and Delivered. Once your consignment has reach the delivery depot that Depot will give you a call to let you know it is either at the depot for collection or out for delivery. If your order arrives damaged, please note it on the delivery docket, photograph the consignment and let us and Mainfreight know immediately.
DELIVERY TIME FRAMES
Mainfreight do their very best to deliver your consignment as soon as possible. Deliveries to Wellington, Blenheim and Christchurch Depots are usually next day but can take an extra day if freight volumes are high. Deliveries to all North Island Depots north of Wellington plus Oamaru, Cromwell, Timaru, Gore, Dunedin and Invercargill takes two days to three days. If your address is rural then your consignment is sent out on a zone truck which can add a day or two onto delivery times. Please note zone trucks do not deliver every week day to every rural area as it is not cost effective. Please be realistic when considering delivery time frames especially over peak times when volumes of freight increases ie: Christmas.
YES, YOU CAN ARRANGE YOUR OWN FREIGHT
If you prefer to arrange your own carrier to collect from our yard please let us know. We have loading facilities (a forklift) so can assist with loading onto a truck. There is a small charge to flat-pack your order on a pallet and shrink-wrap for transit. $46 incl. Please remember to talk with your carrier about arranging transit insurance. We do not cover any damage once your consignment leaves our yard.
Please ensure if selecting delivery to door that trucks have the necessary access. One truck driver is allocated per truck and it is appreciated if the customer can assist with hand unloading if no loading facilities are available. Otherwise please select depot collection.
PRE-ORDERS: In this new Post COVID Era where we now have to wait in anticipation for shipments to arrive we are pleased to be able to offer OMLET Products on PRE-ORDER. Please note if your order includes a PRE-ORDER Eglu Coop, Eglu Hutch or Omlet Outdoor Pet Run that requires shipping with our carrier all items on this order will be shipped together. Shipping is calculated on sending everything out on one pallet as one consignment. We are happy to re-assess shipping costs if you would like smaller items sent earlier.
Please bring a good sized box (with ventilation holes!) or pet carry cage to take your girls home in. We can make up travel boxes if you have none available but we do have a small per box charge for this service.
We are currently not selling fertile eggs - only Golden Pheasant hatching eggs during the season. Hatching Eggs are couriered using the standard (two-day) courier service on a Monday and Tuesday allowing for ample time for delivery prior to the weekend to avoid parcels sitting idle in depots. We sell a minimum of 6 hatching eggs. Eggs are individually wrapped and boxed and well protected with plenty shredded paper. The outer box is well labelled with plenty of fragile and hatching egg labels. We have a degree in wrapping eggs well!! We have been doing it for 15+ years!
All our courier satchels are now compostable. Yay! comPOST Packs are made from 100% biodegradable and compostable materials; corn starch, PLA (synthesised from corn) and PBAT (Polybutyrate Adipate Terephthalate). PLA (Polylactide) is a bio-based, biodegradable material made from renewable plant material (starches such as corn husks, rice straw and wheat straw).
The most sustainable option for end users once finished with a comPOST Pack is to put it in with their food scraps and garden waste. They will break down within 90* days in a compost environment in a non-toxic process. Yes, they’re fine in worm farms and will be broken down in a bokashi too. comPOST Pack materials have been certified AS 5810-2010 for Home Composting, meaning they will be completely degraded by microorganisms in the natural world under compost conditions. Ultimately this generates carbon dioxide and water and does not pollute the environment. *The certification requirements are for 95% degradation within 180 days Well, that will depend on the conditions they’re in. In a ‘standard’ home compost, they have been certified (AS5810-2010) to biodegrade within 180 days, i.e. approx 6 months. Under commercial composting conditions, it would happen much faster, and as litter (e.g. under a tree) it would happen slower, but it will happen. The Australian Standard is one of the most rigorous in the world and includes a worm toxicity test which means that the comPOST Packs are safe to be eaten by the little, pink wriggly guys.
We love planet earth and like to think about future generations. We do our very best each time we parcel up an order to recycle packaging boxes and packaging material and thus produce minimal waste. Where we can we re-use packing paper. In our hatching egg boxes we use recycle shredded paper to keep eggs safe.
Thank you to the local Richmond & Nelson companies that give us the opportunity to give their unwanted boxes and used packing paper a second life!
Please note we still need to send out our liquids in plastic bags. If you prefer not to have yours in a plastic bag let us know.