Yes we do! We ship to most addresses withing NZ.
If your cart is saying we do not ship to your address it will be an address field issue - please contact us and we can help you resolve it 😊

When entering your address at checkout please use the NON RD version of your address
The address fields need to be populated accurately so the shipping software understands your address and can give you the correct rate.
Many of us have addresses that include RD numbers.
These RD numbers are not understood by the shipping software.
NZ POST offer two versions of your address especially if you have an RD number.
Please only use the NON RD version.
If the RD version is used on some occasions it will not add the rural delivery fee and we will need to get in touch with you with an updated invoice to cover this rural fee.
If you having trouble please get in touch with us we are only to happy to assist.

Delivery is available on working week days only - Monday to Friday.
There are no deliveries on weekends and public holidays.

South Island residential & business addresses are usually next day delivery but can take a day or two longer.  
Please allow 3 to 4 working days before to contacting us.

North Island residential & business addresses are sent on the Poste Haste standard inter island two-day delivery ticket but can take a day or two longer depending on freight volumes.
Please allow 4 to 5 working days before to making contact with us.

Rural addresses will add an extra 24 to 48 hours onto of the above delivery time frames.

Post Haste and their Contractors do their best to deliver within the allocated time frames. We do not offer refunds on shipping if your parcel is not delivery within your expected delivery time frame. Unfortunately delays due to weather events and natural disasters are out of everyone's control and we cannot plan and compensate for these. 

Sending to a business address works out the best value. Residential  deliveries require a residential ticket so the cost is a little more than business. If your address is rural  then a rural ticket is required. This rural ticket adds more to the cost of delivery as the parcel needs to be handed over to the rural delivery driver. So, in a nutshell, to save on delivery get your order sent to a town or business delivery address if you wish to save $$$!

Yes! We offer combined shipping. We will do our very best to ship your order as economically as possible.
Combined shipping will not show at checkout.
If your order consists of multiple items, we will do our best to combine shipping where possible. While some items can be packed inside one another, it may not be feasible for all items due to their shape and size. If we are able to combine items, we will refund the savings back to you once your order has been processed and fulfilled. Our returning customers are already aware that we always strive to refund whenever possible.

 If you'd like to have your shipping costs combined before placing your order, please email us with your complete order, phone number, and delivery address. We will then send you an order to confirm the combined shipping rate, as combined shipping will not show at checkout.

Please note that 20kg and 25kg bags of feed cannot be combined and need to be sent individually.

Courier prices are based on all mainland addresses for both North and South Islands.
If your address is on Waiheke Island, Chatham Islands, Great Barrier or Stewart Island we will notify you of the total additional charge/s when we receive and process your order.

Waiheke Island: The additional cost is $42 per parcel. This price is the carton rate Post Haste gets charged by a third-party agent. The third-party agent ships it and delivers it around the island. 

Great Barrier: The additional charge is $53.76 (incl.) per parcel. A good alternative is to get your order sent to a family or friend's address in Auckland or maybe if you work in Auckland during the week to your work address. We can also send c/o Great Barrier Air Desk, Auckland and you arrange delivery from there at your cost.

Chatham Islands: An additional charge of $25 plus $5.00 per 1kg thereafter will be added on receipt of the order.

Stewart Island: An additional manual charge of $9.50 per parcel will be applied on receipt of your order.
Please note these prices can change without notice.

Post Haste Couriers is our preferred national courier for all smaller items. We find them reliable and they offer us a good, trackable service.  

We cannot deliver to a P O BOX. It must be a physical address.

Card Left
Post Haste delivers Monday to Friday and should there be no-one at home the driver will leave a card or attempt a re-delivery. If you request a non-signature delivery or 'leave at door' or 'on back porch' or similar we cannot be responsible for these goods if you return home and they are no longer there. So please note if you request this option it is at your risk.

Overnight Deliveries to the North Island
Due to the ongoing interruptions and delays caused by Covid it is now impossible to guarantee overnight delivery. We have removed this delivery option from our checkout. We will continue to do our very best to ensure your parcel gets to you as quickly as possible 😊 We wish to thank our customers for your ongoing support and understanding.

Your address may appear slightly different on your parcel address label than the one you popped in when ordering. This is because the Shipping Address API we use has access to the NZ CoreLogic Address Data. CoreLogic Address Data is trusted by the NZ Emergency Services for being the most accurate and up to date physical address data in NZ. CoreLogic addresses are not estimated, they are verified and accurately geocoded. Please note if you have an RD address you will see NZ POST now has two versions of your address - please use the non-RD version. 
API is the acronym for Application Programming Interface, which is a software intermediary that allows two applications to talk to each other. Each time you use an app like Facebook, send an instant message, or check the weather on your phone, you're using an API.

We will check your shipping rate is correct for your address. This is usually done on receipt of order but can also be done when your order is being processed to be shipped. Incorrect shipping can be due to various reasons: the main ones are the shipping app is momentarily down or the  address fields have been populated incorrectly. We will notify you via email if their are addition courier fees to pay. We have the right to notify you of the correct rate and amend the shipping on your order. 
We will also part refund should we manage to combine shipping and save you, our valued customer, some $$$. In the case where our API has overcharged due to a shipping malfunction we are more than happy to refund the difference.

We do our very best each time we fulfil an order to use recycled packaging paper, strapping and recycled cardboard cartons. Thank you to the local Richmond companies that give us the opportunity to give their unwanted boxes and used packing paper a second life! It is getting harder these days as most supermarkets now crush all their boxes.
We are using paper bags where we can.
Please note we still need to send out our liquids in plastic bags. If you prefer not to have yours in a plastic bag let us know. We use a simple twist tie so you can re-use the bag.
All our 25kg bags of Westons are sent out in large heavy-duty plastic bags 😊 Please re-cycle these where you can ♻️

Our courier calls after lunch - Monday to Friday to collect our fulfilled orders. For orders received prior to 10.00 am a we will do our very best to dispatch same day. Any order received after 10 am will most likely be dispatched the following day. We do our very best to fulfil orders as quickly as we can. 

 We would love to be able to offer cheap shipping like some of the larger online companies but we are not a large corporation and can't afford to subsidize shipping. We are a family owned business and do our very best to keep our pricing low especially with all the recent price hikes and crazy importing costs post covid. All our shipping costs are worked out on volume and not on weight so the bigger the item the more it costs to ship. We cannot send liquids in satchels and leg rings in envelopes. Delivering to a rural delivery address will add more to the cost so more economical to get your order sent to a business address (maybe you work in town?) or have a friend or parent that lives in town that has an address that is classified residential.

Please check your consignment carefully on delivery. Notify us immediately of any issues or any item/s are missing from your consignment.  Please call us or email info@chooks.co.nz and let us know with 48 hours if there is damage so we can work to get a replacement part out to you. We have 7 days to lodge a claim with the courier and replace any missing or damaged panels. If we are not notified within 7 days unfortunately we cannot resolve any damage or loss incurred and this will be at your cost.

Products on pre-order will be shipped once we receive them back in stock. The additional freight or courier will be at your cost. We can either hold your entire order and send all together OR if you prefer to have some items sent ahead then best to order the pre-order product separately in another order. 

We use Mainfreight to transport and deliver all our larger items: hen houses, timber animal housing, Eglu chicken coops and rabbit hutches, Omlet outdoor pet runs and catios,  Dog Fido Studios & Nooks.  

We deliver nationwide either to your DOOR or to the nearest Mainfreight DEPOT for collection. All our timber poultry and animal housing is built to pre-assembled kitset specifications for more cost effective freighting.
Please ensure if selecting delivery to door that trucks have the necessary access. One truck driver is allocated per truck and it is appreciated if the customer can assist with hand unloading if no loading facilities are available. We do not cover the cost of hi-ab deliveries. Otherwise please select depot collection. If an alternative delivery option needs to be arranged please be understanding and work with our carrier to achieve the best solution.

Mainfreight do their very best to deliver your consignment as soon as possible.

Deliveries to Wellington, Blenheim and Christchurch Depots are usually next working day but can take an extra day or so if freight volumes are high.

Deliveries to all North Island Depots north of Wellington including Oamaru, Cromwell, Timaru, Gore, Dunedin and Invercargill usually take two to three working days.

If your address is rural then your consignment is sent out on a zone truck which can add a day or two onto delivery times. Please note zone trucks do not deliver every week day to every rural area as it is not cost effective.

Please be realistic when considering delivery time frames especially over peak times when volumes of freight increases ie: Christmas and when staffing levels are low due to covid. Inclement weather also affects freight and will delay deliveries. 

Once your order is ready to dispatch on Mainfreight we will notify you via email that it is on its way and let you know the Mainfreight Consignment Number. We also add your email contact to the Mainfreight tracking system so that you, as the customer, receive regular email alerts as to the status of your consignment:
In Transit,
At Delivery Depot,
Out for Delivery and
Delivered.
Once your consignment has reach the delivery depot that Depot should give you a call to let you know it is either at the depot for collection or out for delivery.

Please check your consignment carefully on delivery or collection from the depot.
Notify us immediately of any issues if your timber housing is damaged or items missing from your consignment. On your consignment note will be written the number of items. Please check carefully you have received them all and sign the delivery note. 
Mark clearly on the delivery docket the damage/loss and notify Mainfreight immediately (especially if not noted on the delivery docket.)
Please document the damage/loss by taking take photographs prior to removing the shrink-wrap from the consignment. Also take photos showing damage once panels have been unpacked.
Please call us or email info@chooks.co.nz and let us know with 48 hours if there is damage so we can work to get a replacement part out to you.
We have 7 days to lodge a claim with Mainfreight and replace any damaged panels.
If we are not notified within 7 days unfortunately we cannot resolve any damage or loss incurred and this will be at your cost.

For deliveries made to a third party address (intermediate receiver) we take no responsibility for any damage or loss NOT noted on the delivery note by your third party receiver at the time and date of the delivery. 

• Main Auckland Depot (Owens Transport) 12 Southdown Lane, Penrose, Auckland 1061 Phone: (09) 589 2400
• Whangarei Depot 33 Fertilizer Road, Whangarei 0110, New Zealand Phone: (09) 470 1080 
• Kaitaia Depot 149 North Road, Kaitaia 0482, New Zealand Phone: (09) 408 6047 
• Hamilton Depot 107 Ruffell Road, Burbush, Hamilton 3200, New Zealand Phone: (07) 849 7123 
• Thames Depot 79 Kopu Road, Thames 3578, New Zealand Phone: (07) 867 9292 
• Napier Depot 27 Tyne Street, Pandora, Napier 4110, New Zealand Phone: (06) 835 7811 
• Tauranga Depot Cnr Truman Road and Mangatawa Link Road, Papamoa, 3175, New Zealand Phone: (07) 574 0950
• Taupo Depot 7 Keehan Drive , Taupo 3378, New Zealand Phone: (07) 378 1450 
• Rotorua Depot 1-9 Biak Street, Mangakakahi, Rotorua 3015, New Zealand Phone : (07) 350 1700 
• Palmerston North Depot 605 Tremaine Avenue, Palmerston North 4410, New Zealand Phone: (06) 354 3207 
• Palmerston North Depot 43 Norman Ave, Waingawa, Masterton, 5791, New Zealand Phone: (06) 377 4310 
• Gisborne Depot 310 Lytton Road, Awapuni, Gisborne 4010, New Zealand Phone: (06) 867 8509 
• Whanganui Depot 180 Ridgway Street, Gonville, Wanganui 4500, New Zealand Phone: (06) 348 2461 
• New Plymouth Depot 74 Corbett Road, Bell Block, New Plymouth 4312 Phone: (06) 759 2660 
• Wellington Depot 81 Aotea Quay , Pipitea, Wellington 6011, New Zealand Phone : (04) 816 5200 
• Levin Depot 112-124 Cambridge Street South Levin, 5510, New Zealand Phone: (04) 350 62724 

• Greymouth Aratuna Depot 33 Arney Street, Greymouth 7805, New Zealand Phone: (03) 768 4039 
• Blenheim Depot 14 Sutherland Terrace, Blenheim 7201, New Zealand Phone: (03) 577 9221 
• Christchurch Depot 21 Hayton Road, Wigram, Christchurch 8042, New Zealand Phone: (03) 348 4059 
• Ashburton Depot Cnr Hassal And Mcmurdo Streets, Tinwald, Ashburton 7778 Phone: (03) 307 6040
• Timaru Depot 25 Treneglos Street, Washdyke, Timaru 7910, New Zealand Phone: (03) 687 4220 
• Oamaru Depot 20 Pukeuri-Oamaru Road, Oamaru 9494, New Zealand Phone: (03) 437 2589 
• Gore Depot 25 Ashton Street, Gore 9710, New Zealand Phone: (03) 208 0416 
• Cromwell Depot 22-24 McNulty Road, Cromwell 9310, New Zealand Phone: (03) 445 0082 
• Dunedin Depot 9 Strathallan Street, Dunedin 9012, New Zealand Phone: (03) 455 1009 
• Invercargill Depot 29-43 Spey Street, Invercargill 9810, New Zealand Phone: (03) 214 4120 
• Nelson Depot 47 Parkers Road, Tahunanui, Nelson 7011, New Zealand Phone: (03) 548 5138

Only available on our non-courier orders. If you prefer to arrange your own carrier to collect from our yard please let us know. We have loading facilities (a forklift) so can assist with loading onto a truck. There is a small charge to flat-pack your order on a pallet and shrink-wrap for transit. $46 incl. Please remember to talk with your carrier about arranging transit insurance. We do not cover any damage once your consignment leaves our yard.

Our website generates a shipping price based on the address format entered at checkout or supplied to us for all large consignments. These are done in good faith based on the fact that your address is a standard delivery address and does not have any special conditions attached to it. ie: very rural, difficult access etc.
We have the right to reassess your rate should it require special ks or additional charges due to its location. Please be aware that additional kilometre rates, hiab and van charges can be charged in addition once your consignment reaches the delivery depot. If you prefer not to pay these charges you are most welcome to collect from the depot.

Please note if your order includes a PRE-ORDER for an Eglu Coop, Eglu Hutch or Omlet Outdoor Pet Run that requires shipping with our carrier all items on this order will be shipped together. Shipping is calculated by sending everything out on one pallet as one consignment. We are happy to re-assess shipping costs if you would like smaller items sent earlier.