Troubleshooting

Please give us a call on 03 5423224 or email us if you have any questions or need any assistance with placing your order.

No shipping rate showing?

To give the best shipping rate direct to your door we are now using an Shipping API which calculates the rate based on the address you have entered.
The address fields need to be populated correctly so the API understands your address and can give you the correct rate.
Many of us have addresses that include RD numbers. These RD numbers are not understood by the API.
NZ Post now offer us two versions of our address especially if we have an RD number.
Please click on the green button below to find your address.
Enter your address in the search bar and please use the TOP result if 2 appear.
Your address needs to be broken down across 4 address fields. 😊 

FIND YOUR ADDRESS HERE
  • STREET NUMBER AND STREET NAME - do not add your RD number to this field
  • LEAVE BLANK - Any information in this field is not used when calculating your shipping cost. This field is only helpful if you have a suite or apartment number.
  • SUBURB ONLY - Only put your nearest suburb here. Avoid putting both suburb and city as it confuses the API. If you have an RD in your address then a good idea is to google your street number and name and see what suburb or town google puts you close to rather than use a major city. Or use the green button above to source your suburb. The suburb is key in working out the shipping rate.
  • REGION - select from drop down menu
  • POSTCODE - Check it is correct - incorrect postcodes will NOT yield a rate. Use google or NZ POST to confirm your postcode.

Avoid confusing the address fields with too much information 😟 as in the example below

The above address will yield a non-shipping result as below.

Re-jig your address and it should work  - see below 😀