Having Trouble Placing Your Order?

Have you entered your address at checkout and the result is " We do not ship to your address"?

Please give us a call on (03) 542 3224 or email us if you have any questions or need any assistance with placing your order.

To give the best shipping rate direct to your door we use shipping software which calculates the rate based on the address you have entered.
The address fields need to be populated correctly so the shipping software understands your address and can give the correct rate.
Many of us have addresses that include RD numbers. These RD numbers are not understood by the shipping software as it uses the verified Corelogic address software.
NZ Post now offer two versions of your address especially if you have an RD number.
Please click on the green button below to find your address.
Please use the NON-RD version of your address in our checkout address fields.

Street number and street name: do not add your RD number to this field or any of the address fields
The shipping software does not see RD numbers in any address field.
Please ensure everything is spelt correctly.
Optional field: leave blank - Any information in this field is not used when calculating your shipping cost. This field is only helpful if you have a suite or apartment number.
Suburb only: Only put your nearest suburb here. Avoid putting both suburb and city as it confuses the shipping calculator. Do not put your RD number here either.
Region: select from drop down menu
Postcode: Check it is correct - incorrect postcodes will NOT yield a rate. Use NZ POST or google to confirm your postcode. Thank you.