Troubleshooting - Having Issues with Your Address?
Have you entered your address and the result is " We do not ship to your address"
Please give us a call on (03) 542 3224 or email us if you have any questions or need any assistance with placing your order.
No shipping rate showing?
To give the best shipping rate direct to your door we use a Shipping API which calculates the rate based on the address you have entered.
The address fields need to be populated correctly so the API understands your address and can give you the correct rate.
Many of us have addresses that include RD numbers. These RD numbers are not understood by the API.
NZ Post (on their website) offer two versions of your address especially if you have an RD number.
Please click on the green button below to find your address.
Enter your address in the search bar and please use the TOP result if 2 appear.(the one without the RD number)
Your address needs to be broken down across 4 address fields. 😊
- STREET NUMBER AND STREET NAME - do not add your RD number to this field or any of the address fields
- LEAVE BLANK - Any information in this field is not used when calculating your shipping cost. This field is only helpful if you have a suite or apartment number.
- SUBURB ONLY - Only put your nearest suburb here. Avoid putting both suburb and city as it confuses the API. Do not put your RD number here either!
- REGION - select from drop down menu
- POSTCODE - Check it is correct - incorrect postcodes will NOT yield a rate. Use NZ POST or google to confirm your postcode.
Avoid confusing the address fields with too much information 😟 as in the example below
The above address will yield a non-shipping result as below.
Re-jig your address and it should work - see below 😀
